Protected Data Updated: June 2026 Applicable to All Members

Privacy Policy 99md – Member Personal Data Protection

Your privacy is our priority. This policy clearly explains how 99md collects, uses, stores, and protects your personal information at all times.

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Last updated: 1 June 2026
Introduction and Scope of Policy

This Privacy Policy is published by 99md and applies to all users who access our website at 99md.onl, using the official 99md mobile app, or making use of any services provided by our platform.

At 99md, we understand that your personal data is a trust placed in our hands. We do not take this responsibility lightly. Every decision we make regarding data collection and processing is guided by the principle of minimum necessity — meaning we only collect information that is strictly required to deliver quality service to you.

This policy explains in detail what data we collect, the purposes for which it is used, who may access it, and your rights as the data owner.

By using the 99md platform, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect

To provide a secure, fair, and quality service, 99md collects several categories of information from our members. This information is divided into two main categories: information you provide directly, and information collected automatically when you use our platform.

Information You Provide Directly

Data Type Example Information Collection Purpose
Identity Information Full name, date of birth, identification card number KYC Verification and Legal Compliance
Contact Information Email address, phone number Account communications and important notifications
Financial Information Bank account number, payment method Processing deposits and withdrawals
Verification Documents Copy of ID card, utility bill, bank statement KYC compliance and fraud prevention
Account Information Username, password (encrypted), account preferences Account Management and Security

Automatically Collected Information

When you browse or use the 99md platform, our systems automatically record certain technical information needed to keep the platform running smoothly and securely:

  • Your IP address and network information when accessing the platform.
  • Device type, operating system, and browser used.
  • Gaming activity data including betting history and transactions.
  • Time and duration of your login sessions.
  • Cookie and session token data to maintain your login state and preferences.
  • General geolocation information based on IP address for geographic zone compliance purposes.
99md never stores credit or debit card details directly. All financial transactions are processed through approved and certified payment providers.
How We Use Your Information

The information we collect is used responsibly and only for legitimate purposes. Below is a complete list of how your data is used on the 99md platform:

  • Account Management: Creating, verifying, and securely maintaining your member account.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and promptly.
  • KYC and Legal Compliance: Meeting identity verification and anti-money laundering (AML) requirements as mandated.
  • Platform Security: Detecting and preventing fraudulent activity, unauthorized access, and system abuse.
  • Customer Support: Resolving inquiries, complaints, and technical issues you report to our team.
  • Service Improvements: Analyzing usage patterns to improve user experience and platform performance.
  • Communications: Sending important account notifications, relevant promotions, and platform updates.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
We do not use your data to make automated decisions that significantly affect you without human review. All important account-related decisions are reviewed by our team.
Data Sharing and Disclosure

99md does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are certain situations where we may need to share your information with trusted parties:

Third-Party Service Providers

We work with carefully selected service providers to help operate our platform. These include payment processors, certified cloud computing service providers, and identity verification systems. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined.

Legal and Regulatory Requirements

In certain circumstances, we may be required to disclose your information to the relevant authorities, such as:

  • Law enforcement agencies where required by a valid court order.
  • Financial regulatory authorities as part of AML and KYC compliance obligations.
  • Relevant authorities in fraud investigations or financial crime cases.

In all of the above cases, we will disclose only the minimum information required and will endeavour to notify you in advance where permitted by law.

We do not share your data with entities within our corporate group for any purpose other than directly providing platform services to you.
Data Security and Protection

Protecting your personal data is a technical and operational responsibility that we take very seriously at 99md. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times.

Technical Security Measures

  • 256-bit SSL Encryption: All data transmitted between your browser and our servers is fully encrypted using the latest TLS protocol.
  • Two-Factor Authentication (2FA): An additional security layer is available for all 99md member accounts to prevent unauthorized access.
  • Data-at-Rest Encryption: Sensitive data stored in our databases is protected with high-level encryption.
  • 24/7 Monitoring: An automated threat detection system monitors suspicious activity around the clock.
  • Regular Security Audits: Our platform undergoes regular security assessments by independent third parties.
  • Strict Access Control: Only authorised personnel may access member personal data, and every instance of access is fully logged.

Reporting Security Incidents

If you suspect that your account has been accessed without authorisation or that a data breach involving your information has occurred, please contact our security team immediately via our support email. We are committed to addressing any security incidents within 72 hours of receiving a report.

While we take all reasonable precautions, no digital system can guarantee 100% absolute security. We encourage you to also take your own protective measures, such as using a strong and unique password.
Cookies and Tracking Technologies

The 99md platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

Cookie Type Purpose Duration
Session Cookies Maintaining your login status during active sessions Expires when browser is closed
Preference Cookies Saving your preferred language and display settings Up to 1 year
Security Cookies Detecting suspicious login attempts Up to 30 days
Analytics Cookies Analyzing usage patterns for platform improvement Up to 2 years

You can manage or delete cookies through your browser settings at any time. However, deleting session cookies may affect your login functionality and overall platform experience.

Your Rights as a User

As a 99md member, you have several important rights regarding your personal data. We respect these rights and provide easy mechanisms for you to exercise them.

Right to Access

You have the right to request a copy of all personal data we hold about you.

Right to Rectification

You may request the correction of inaccurate or incomplete data at any time.

Right to Deletion

You may request the deletion of your data, subject to applicable legal requirements.

Right to Object

You have the right to object to the processing of your data for specific purposes such as direct marketing.

Right to Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request that we restrict the processing of your data in certain circumstances.

To exercise any of the above rights, please contact the 99md support team via email. We will process your request within 30 business days of receiving your application.

Data Retention and Deletion

99md retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

  • Active Account Data: Retained for as long as your account is active and for a period after account termination to comply with legal requirements.
  • Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legislation.
  • KYC Documents: Retained for a minimum of 5 years after the termination of the business relationship in accordance with AML requirements.
  • Support Communication Logs: Retained for 2 years for dispute resolution purposes.
  • Cookie and Session Data: Deleted in accordance with the set cookie expiry period or when you log out.

When data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered. If immediate deletion is not possible due to system requirements, the data will be restricted from any active use until it can be fully deleted.

Changes to the Privacy Policy

99md reserves the right to update or amend this Privacy Policy from time to time in line with changes to laws, technology, or our business practices. Whenever a material change occurs, we will notify you through the following means:

  • Clear notices displayed on the platform's home page.
  • Email notification to your registered email address for material changes.
  • Update the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically. Your continued use of the 99md platform following any amendments constitutes your acceptance of the updated Privacy Policy.

This Privacy Policy was last updated on 1 June 2026. Previous versions are available upon request from our support team.
Contact Us

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, our data protection team is ready to assist you.

Privacy Email
Response Time
Within 30 business days

You can also find more information on the FAQ us or review Terms and Conditions to understand the full legal framework governing the use of the 99md platform.

The Six Pillars of 99md Data Security
Every aspect of your data protection is carefully designed to ensure your privacy is always safeguarded on the 99md platform.
End-to-End Encryption

All communications between your device and 99md servers are protected by 256-bit SSL encryption, ensuring your data cannot be intercepted by any third party in transit.

Secure KYC Verification

Our KYC process uses a certified identity verification system. Your documents are processed in a secure environment and are not retained longer than required by law.

Minimum Necessity Principle

99md only collects data that is strictly necessary to provide our services. No excessive information is gathered, and no data is shared without a strong legitimate reason.

Active Threat Monitoring

Our threat detection system operates 24 hours a day, 7 days a week to identify and block any unauthorised access attempts on our members' personal data.

Regular Independent Audits

The 99md platform and data infrastructure undergo periodic security audits by independent bodies to ensure our data protection standards remain aligned with industry best practices.

Full User Control Rights

You have full control over your personal data. From the right to access to the right to deletion, 99md empowers you to manage your own information with ease.

Play with Peace of Mind — Your Privacy is Protected at 99md

We don't just make promises — every clause in this Privacy Policy is a real commitment from 99md to you. Register today and enjoy a safe, fair, and confident gaming experience.

By registering, you confirm that you have read and agreed to the Privacy Policy and Terms and Conditions 99md. For individuals aged 18 and above only.

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